Privacy Policy

Last Updated: September 10, 2025

This Privacy Policy (“Policy”) describes how JW Plumbing and Heating (“we,” “us,” or “our”) collects, uses, and discloses information about you when you visit our website, use our services, or otherwise interact with us. We are committed to protecting your privacy and handling your personal information in a safe and responsible manner.

1. Information We Collect

We may collect personal information from you in a variety of ways, including, but not limited to, when you:

Request a service or estimate.

Subscribe to our newsletter or other communications.

Participate in a survey or promotion.

Provide information to us during a service call.

The types of personal information we may collect include:

Contact Information: Name, address, phone number, email address.

Service Information: Details about your plumbing issue, service history, and preferences.

Billing Information: Payment details, such as credit card numbers or other financial information, necessary to process payments for our services.

Technical Information: IP address, browser type, operating system, and other usage data related to your interactions with our website.

2. How We Use Your Information

We may use the information we collect for the following purposes:

To provide and manage our plumbing services.

To schedule appointments and communicate with you about your service requests.

To process payments and send invoices.

To respond to your inquiries and provide customer support.

To send you updates, promotions, and information about our services (with your consent).

To improve our website, services, and customer experience.

To comply with legal obligations and enforce our terms and conditions.

3. Sharing Your Information

We do not sell your personal information to third parties. We may share your information with trusted third parties who assist us in operating our business and providing our services, such as:

Service Providers: Third-party companies that perform services on our behalf, such as payment processing, website hosting, or marketing. These providers are obligated to protect your information and use it only for the purposes for which we hired them.

Legal and Regulatory Authorities: We may disclose your information if required by law, subpoena, or other legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

4. Mobile Communication

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Security

We take reasonable measures to protect the personal information we collect from unauthorized access, use, or disclosure. However, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. Therefore, we cannot guarantee the absolute security of your information.

6. Your Choices and Rights

You have certain rights regarding your personal information, including the right to:

Access and Correct: Request access to the personal information we hold about you and request that we correct any inaccuracies.

Opt-Out: Opt-out of receiving promotional communications from us by following the unsubscribe instructions in the emails we send.

Delete: Request the deletion of your personal information, subject to legal and contractual restrictions.

To exercise these rights, please contact us using the information provided below.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Policy on our website with a new “Last Updated” date. Your continued use of our services after any changes indicates your acceptance of the new Policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

JW Plumbing and Heating

5501 US Route 4

Killington VT 05751

802-770-8088

Admin@jwplumb.com